Protection For Customers by the Office of the Attorney General
This is Dial-Law with information on service provided to consumers by
the Illinois Attorney General's office. All services are provided
Illinois consumers who feel they have been a victim of fraud should
visit the Consumer Protection Division at 100 W. Randolph Street,
Chicago, Illinois 60601. If you do not live near the downtown area you
may wish to call the office at (312)814-3000 for the address and phone
number of the closet regional office.
If you write the office, you will be asked to fill out a complaint form.
Be sure to bring any relevant documents along.
An advocate will then review your complaint and a determination will be
made whether thecomplaint falls within the jurisdiction of the office or
could be better handled by another agency or should be pursued
Once your complaint has been reviewed and a determination has been made
that it does fall within the jurisdiction of the Attorney General, an
advocate will contact the individual or business complained about and
ask that they review your complaint and respond to our office. Upon
receipt of their response, a copy will be forwarded to you for review
and reply. If the matter is still unresolved a determination will be
made whether further action by our office warranted.
Annually the Attorney General's office receives over 100,000 inquiries
and over 30,000 complaints. This office saves Illinois consumers
millions of dollars annually.
In addition to the Consumer Protection Division the Attorney General
receives complaints about anti-trust violations, crime victims,
compensation, pollution and misconduct by state officials.