How To:Use Tech To Better Utilize Your Support Services Team

How To…Use Technology to Better Utilize Your Support Services Team

BigHand commissioned Altman Weil to survey law firm executives to better understand how they manage their back-office operations today and what their plans are for the near future. The survey showed that while most firms agree that making back-office operations more efficient and cost-effective is a top priority, they don't have the means to gather or analyze true qualitative data on what their back-office support teams are doing to make informed decisions and implement change successfully.
Join us as we discuss the powerful survey results and share our knowledge and experience working with law firms to uncover the back-office operational blind spot. We’ll help you understand what’s needed to make informed decisions about support ratios and team structures; stay competitive by controlling costs, delivering-quality service and optimizing back-office support; and offer growth opportunities to your administrative staff to enhance employee satisfaction and loyalty. 

Speaker: Lauren Kitchens is a Regional Account Manager at BigHand. She is well-versed in workflow, digital dictation, mobility and document creation software needs. Lauren can help firms review and evaluate their current systems and consult with them on the best solutions based on their specific productivity and ROI goals.

In this session, we will cover:
The results of a survey of law firm executives to better understand back-office operations
How you can make informed decisions about support staff structures
Competitive strategies for controlling costs, delivering high-quality service, and optimizing back-office support
Growth opportunities to enhance support staff satisfaction and loyalty

Special thanks to our sponsor:

Program cost:

CBA Member: $0
Non-member: $50

To register click on “Register Myself” and then “Proceed to Checkout.” You must "Submit Order" in your shopping cart to complete your registration. You will receive a confirmation notice when your registration is complete.
9/10/2019 1:45 PM - 2:45 PM
The Chicago Bar Association 321 S Plymouth Court Chicago, IL 60604
Online registration not available.

** Webcast **
Presented By: Law Practice Management & Technology
Experience Level: Beginner
MCLE Credit: 0.5 IL PR-MCLE Credit
Event Type: Seminar

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